Community

Neighbor-to-Neighbor Program

We do more than just provide electricity – we stick with our customers every step of the way. Today's economy and record-breaking temperatures make it challenging for them, which is why we are glad to fund the Neighbor-to-Neighbor program.

WTU Retail Energy has increased its annual contribution to its bill-assistance program by 20 percent to $600,000.This bill-assistance program has helped about 80 families since January 1, 2011 who were struggling to pay their electricity bills.

Lecretia, a 65-year-old WTU customer, found it difficult to pay her bill with her sole source of income – her monthly disability check.

"I didn't know what I would do," said Lucretia, who in the past had donated to the Neighbor-to-Neighbor program. "I never thought my older years would be this challenging."

Customers may contribute to the Neighbor-to-Neighbor program by checking the "bill assistance" box on their monthly bill, located on the tear-off portion of the bill just below the total due. Online-paying customers can help fund this program by checking the "bill assistance" box located under the payment amount in Step 1 and entering the amount they would like to contribute.

Through a local community action agency, those who qualify for the Neighbor-to-Neighbor program may receive up to $600 in assistance during a calendar year. Each agency screens applicants and determines who will receive assistance. To qualify, recipients must be WTU Retail Energy customers, reside at the service address and be financially responsible for monthly electricity expenses. They also must meet the income eligibility criteria.

For more information, contact a local community agency.