FAQ
Frequently Asked Questions
If you’ve got a question, odds are we’ve got the answer. Our comprehensive
FAQ page includes information on our payment options available, activating your
Online Account Manager, and everything in- between. And for your convenience,
we’ve organized questions into four easy categories. Just click on the appropriate
box to the right to find the answers you need!
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Power Outages and Service Problems
Power outages or emergencies (such as a downed power line) should be reported
to your local distribution utility, or Transmission and Distribution Service
Provider (TDSP), AEP. Call toll free 1-866-223-8508. Representatives are
available to help you 24 hours a day/ 7 days a week.
To be prepared for a power outage, have flashlights, blankets and a battery-operated
radio easily accessible. During a power outage, leave your refrigerator
and freezer closed to prevent the loss of cold air. Turn your air conditioner,
television and any computers off until electric service has been restored.
Call the AEP emergency toll-free phone number 1-866-223-8508 immediately
and describe exactly what you see. Representatives are available to help
you 24 hours a day/ 7 days a week. Fallen lines are extremely dangerous,
so please stay away from the area and keep others back at a safe distance.
If you have been disconnected due to non-payment of your electric bill,
call our Customer Care center toll free at 1-866-322-5563. Representatives
are available to help you Monday through Saturday from 8:00 am to 8:00 pm,
CST. Once you have paid your outstanding balance in full, service will be
reconnected. For payments received between 8 a.m. and 7 p.m. on a business
day, WTU will send a reconnect order to the local Transmission and Distribution
Service Provider, who will reconnect service no later than the close of
the next business day. The TDSP must have access to the meter in order to
reconnect service.
If your disconnection is not related to a non-payment issue, please contact
your TDSP, AEP toll free at 1-866-233-8508.
The most common causes of power outages are trees and tree limbs falling
on electric wires and lightning striking transformers.
Your neighbor's electrical service may be provided by a different circuit
that was not affected by the storm, or your trouble may be isolated to the
transformer serving your house and not your neighbor's.
Simply contact the local distribution utility, or Transmission and Distribution
Service Provider (TDSP), AEP. Call toll free 1-866-223-8508. Representatives
are available to help you 24 hours a day/ 7 days a week.
You will still call your local utility American Electric Power (AEP):
1-866-223-8508 about power outages and repairs. While we supply the power
to the regional power grid, your electric distribution company still reads
your meter and delivers the electricity that flows into your home over the
same wires it uses now. If a storm blows down a power line or a car hits
a utility pole, your utility still fixes the problem and restores your power.
If you have questions about electric generation billing or other issues
related to generation, you would call WTU.