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Agency Assistance

More ways to show you we care

We do more than just provide electricity – we stick with our customers every step of the way. We know it's a challenging time with today's economy, which is why we offer customers information about the Comprehensive Energy Assistance Program (CEAP). This is a federal government program that can help eligible Direct Energy customers pay their electricity bills.

If you need assistance with utility bills below we've provided a complete list of participating community agencies in your area. You may also call toll free at 1-877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday. The toll free number will directly connect you with the CEAP service provider in your county, please use a land-based phone when dialing the toll free number. If you only have a cell phone, call 2-1-1 and the operator will direct you to your local service provider.

To find out more information about this program visit:

Texas Department of Housing and Community Affairs Website.

For more information, contact a local community agency.

Learn more about our neighbor-to-neighbor program.

Agency Name Agency Address Contact Numbers Countries Served

West Texas Opportunities, Inc

603 North 4th

Lamesa, Texas 79331

Phone: 1-806-872-8354

Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glassock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton

Fax: 1-806-872-5816

Rolling Plains Managment Corporation

118 N 1st St.

Crowell, Texas 79227

Phone: 1-940-684-1571

Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackleford, Stephens, Taylor, Wichita, Wilbarger, Young

Fax: 1-940-684-1693

Panhandle Community Services

1309 West 8th, Plaza C Amarillo, Texas 79120-2150

Phone: 1-806-372-2531

Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf, Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler

Fax: 1-806-373-8143

South Plains Community Action Association, Inc.

411 Austin

Levelland, Texas 79336

Phone: 1-806-864-6104

Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum

Fax: 1-806-894-5349

Big Bend Communities, Inc

1412 West Berlin Street

Marfa, Texas 76834

Phone: 1-432-729-4908

Brewster, Culberson, Hudspeth, Jeff, Davis, Presidio

Fax: 1-432-729-3435

Central Texas Opportunities, Inc

1200 South Frio

Coleman, Texas 76834

Phone: 1-325-625-4167

Brown, Callahan, Coleman, Comanche, Eastland McCulloch, Runnels

Fax: 1-325-625-3335

Concho Valley Community Action Agency

36 West Beauregard

Suite B-100

San Angelo, Texas 76903

Phone: 1-325-653-2411

Coke, Concho, Crockett, irion, Kimble, Menard, reagan, Schleicher, Sterling, Sutton, Tom Greene

Fax: 1-325-658-3147

Pecos County Community Action Agency

614 South Washington Aspermont, Texas 79502

Phone: 1-432-336-2669

Crane, pecos, Terrell

Fax: 1-432-336-0762

El Paso Community Action Program, Project BRAVO, Inc

P.O. Box 2000

Lubbock, Texas 79457

Phone: 1-915-562-4100

El Paso

Fax: 1-915-562-8952

Aspermont Small Business Development Center, Inc

614 South Washington Aspermont, Texas 79502

Phone: 1-940-989-3538

Haskell, Jones, Kent, Knox, Stonewall, Throckmorton

Fax: 1-940-989-3445

Lubbock, City Of, Community Development Department

P.O. Box 2000

Lubbock, Texas 79457

Phone: 1-806-775-3917


Fax: 1-806-775-3917

Montgomery County Emergency Assistance, Inc

1022 McCall Street

Conroe, Texas 77301

Phone: 1-936-539-9211


Fax: 1-936-539-9239


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