Frequently Asked Questions (FAQs)
How can I open an account with WTU?It’s easy! Just call our Customer Care center toll free at 1-866-322-5563 Monday through Saturday from 8:00 am to 8:00 pm, CST. Representatives are available to take you through the steps needed to become a WTU customer. How long does it take to get electric service with WTU?An application can take up to 2 business days to process; however, after an application is approved, service will begin in approximately 5 business days. How can I close my account with WTU?If you are moving to a new address within the WTU service area, you can transfer your service to your new address by calling us at 1-866-322-5563. What are WTU’s prices for electricity?Please call our Customer Care center toll free at 1-866-322-5563. Representatives are available to assist you with this information Monday through Saturday from 8:00 am to 8:00 pm, CST. How much does it cost to switch to WTU?WTU does not charge an enrollment fee, but the local distribution utility, or Transmission and Distribution Service Provider (TDSP), may charge a one-time fee for connection or disconnection. How do I change the name on my account?Please contact our Customer Care center toll free at 1-866-322-5563 to request a name change on the account. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST. How can I get myself added to an account as an “authorized representative”?Please have the current account holder contact our Customer Care center toll free at 1-866-322-5563 to request that the additional authorized representative be added to the account. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST contact our Customer Care center toll free at 1-866-322-5563 and request that the additional authorized representative be added to the account. I’m a current customer and need to set up or can’t remember my account access code.You can use the last four digits of your Social Security Number, the month and date of your birth, city or town of birth, or a driver’s license or government issued identification number for residential customers. Non-residential customers may also use their federal tax identification number for an account access code. Just call our Customer Care center toll free at 1-866-322-5563. Representatives are available to help you Monday through Saturday from 8:00 am to 8:00 pm, CST. If you’ve forgotten your account access code, our representatives are also available to provide hints to help you remember it or set up a new one if needed. What is WTU’s privacy policy?WTU respects your privacy. While we are committed to helping you manage the cost of your electricity, we also understand that’s just one part of managing your entire budget. That’s why we would like to make valuable, cost-saving offers available to you. Our select partners will make these products and services available exclusively to WTU customers. However, we understand that you may not want to receive these additional offers, so simply write to us at the address listed below. What is a “kWh”?The unit of measurement for the electricity you use over time. The amount of electricity you use each billing period is expressed in terms of a kilowatt-hour, and is noted on your bill. What is electric deregulation?In the past, one company provided all parts of your electric service (generation, transmission and distribution, and retail sales). With competition, these entities are now separate and you have the power to choose whom you would like to serve you as your electricity provider. Keep in mind that the local distribution utility, or Transmission and Distribution Service Provider (TDSP), will continue to service your poles and wires so you will continue to receive electricity like you always have. Whom do I call if I need to dig in my yard, cut tree limbs, etc.?Simply contact the local distribution utility, or Transmission and Distribution Service Provider (TDSP), AEP. Call toll free 1-866-223-8508. Representatives are available to help you 24 hours a day/ 7 days a week. Where can I send a letter to WTU?You can write to us at: |
