Customer viewing bill online

BILLING AND PAYMENT CENTER

Create your online account today

Interested in learning more about your bill, energy usage, past and current charges? Are you looking for additional payment options? Or just looking for the nearest Pay Station? Well, you've come to the right place.

Recurring Payment Plans

WTU Retail Energy Automatic Payment Program

Wouldn't it be nice to have one less due date to remember? Just click here and arrange to pay your bill automatically each month from your checking, savings or credit card account, you can enroll with our Online Account Manager. Sign-up is easy and the service is available 24 hours a day, seven days a week.

Advantages of the Automatic Payment Program:

  • Save money on postage
  • No need to write checks
  • Avoid late fees
  • Avoid the hassle of your payment arriving late, or lost or stolen checks
  • No convenience charges

GET STARTED HERE

Pay by home banking online payments

Please ensure you use the correct WTU Retail Energy "payee address" when using your personal or business bank account to pay online. Don't forget to include your account number on your online payment to ensure your payment is correctly applied to your account.

One Time Payments

Pay Online

No time to enroll in Online Account Manager:

  • Monthly billed customers: make a one-time payment to your account with your credit card or debit card.

Pay by Mail

If paying by mail is your preferred method, tear off the lower portion of your bill and send it with your check to:

West Texas Utilities
P.O. Box 650819
Dallas, TX 75265-0819

Remember to reference your account number on the front of your check.

Pay by Phone

Pay My Bill, our automated payment partner, allows you to pay your bill with your Discover, Visa or MasterCard credit or debit card over the phone. Please call toll free at 1-866-322-5563.

Note: a convenience fee will not be charged per payment.

Pay in Person

If you're more comfortable handing your payment over to one of our local Pay Station representatives, feel free to do so! Please find a Pay Station near you.

Note: A small convenience fee may apply to use this service. Fees vary depending on the Pay Station.

Pay Online

No time to enroll in Online Account Manager? Make a one-time payment to your account with your credit card or debit card.

A Simpler Way To Manage Your Account

Log In Here

Manage your Online Account Manager and have secure, real-time access to:

E-Bill:

Cut down on paper clutter-have your electricity bill delivered directly to your email inbox. You will also be able to view past bills!

Moving Your Service:

Moving? Transfer service to your new residence quickly without the long hold times.

Track your energy usage:

With an online account you can keep track of your past and current energy usage.

View your account online:

With an online account you have the capability to view and update your contact information.

You'll also be able to view account and payment history, keeping you up-to-date on the most recent transactions on your account.

For those already signed up, manage Your Account now!

Note: If you have questions about logging into Your Account, feel free to contact one of our Customer Care Representatives, toll-free, at 1-866-322-5563.

Setting Up Your Account To View Your Bill Is Fast And Secure.

If this is your first time here, we need to get you logged in! Use your WTU account number as your Login ID and your premise number as the password (both numbers can be found on a recent electric service bill).

Once you're successfully logged in, you'll be required to change your Login ID and password. Choose whatever you like, but don't forget to make note of them!

With this new tool, you'll benefit from several great new features designed to simplify the way you manage your account.

Just switched to WTU Retail Energy as your electricity provider?

Please note that you will receive your first bill approximately 30 days after we receive the necessary account information from your local utility. We will send out your electric bill once per month. If you have not received a recent bill from us, please call us at 1-866-322-5563 for assistance.

Deferred Payment Plan: If you're in need of a little extra time to pay your bill, look into our 'Deferred Payment Plan' which allows you to pay your past due bill in installments.


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