Agency Assistance

Agency Assistance

More ways to show you we care

We do more than just provide electricity – we stick with our customers every step of the way. We know it's a challenging time with today's economy, which is why we offer customers information about the Comprehensive Energy Assistance Program (CEAP). This is a federal government program that can help eligible Direct Energy customers pay their electricity bills.

If you need assistance with utility bills below we've provided a complete list of participating community agencies in your area. You may also call toll free at 1-877-399-8939 between 8 a.m. and 5 p.m., Monday through Friday. The toll free number will directly connect you with the CEAP service provider in your county, please use a land-based phone when dialing the toll free number. If you only have a cell phone, call 2-1-1 and the operator will direct you to your local service provider.

To find out more information about this program visit:

Texas Department of Housing and Community Affairs Website.

For more information, contact a local community agency.

Agency Name Agency Address Contact Numbers Counties Served
West Texas Opportunities, Inc

603 North 4th

Lamesa, Texas 79331

Victoria, Texas 77903

Phone: 1-806-872-8354

Fax: 1-1-806-872-5816

Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glassock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton
Rolling Plains Managment Corporation

118 N 1st St.

Crowell, Texas 79227

Phone: 1-940-684-1571

Fax: 1-940-684-1693

Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackleford, Stephens, Taylor, Wichita, Wilbarger, Young
Panhandle Community Services

1309 West 8th, Plaza C

Amarillo, Texas 79120-2150

Phone: 1-806-372-2531

Fax: 1-806-373-8143

Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf, Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler
South Plains Community Action Association, Inc.

411 Austin

Levelland, Texas 79336

Phone: 1-806-864-6104

Fax: 1-806-894-5349

Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum
Big Bend Communities, Inc

1412 West Berlin Street

Marfa, Texas 76834

Phone: 1-432-729-4908

Fax: 1-432-729-3435

Brewster, Culberson, Hudspeth, Jeff, Davis, Presidio
Central Texas Opportunities, Inc

1200 South Frio

Coleman, Texas 76834

Phone: 1-325-625-4167

Fax: 1-325-625-3335

Brown, Callahan, Coleman, Comanche, Eastland McCulloch, Runnels
Concho Valley Community Action Agency

36 West Beauregard

Suite B-100

San Angelo, Texas 76903

Phone: 1-325-653-2411

Fax: 1-325-658-3147

Coke, Concho, Crockett, irion, Kimble, Menard, reagan, Schleicher, Sterling, Sutton, Tom Greene
Pecos County Community Action Agency

614 South Washington

Aspermont, Texas 79502

Phone: 1-432-336-2669

Fax: 1-432-336-0762

Crane, pecos, Terrell
El Paso Community Action Program, Project BRAVO, Inc

P.O. Box 2000

Lubbock, Texas 79457

Phone: 1-915-562-4100

Fax: 1-915-562-8952

El Paso
Aspermont Small Business Development Center, Inc

614 South Washington

Aspermont, Texas 79502

Phone: 1-806-775-3917

Fax: 1-806-775-3917

Montgomery County Emergency Assistance, Inc

1022 McCall Street

Conroe, Texas 77301

Phone: 1-936-539-9211

Fax: 1-936-539-9239

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