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We do more than just provide electricity

We do more than just provide electricity — we stick with our customers every step of the way. Since you and your neighbors might be challenged by economic and weather conditions, we proudly fund the Neighbor-to-Neighbor program.

WTU Retail Energy, part of the Direct Energy family of brands, has increased its annual contribution to its bill-assistance program by 18 percent to $708,000.This bill assistance program helps families who are struggling to pay their electricity bills. This partnership with 32 community agencies throughout Texas ensures we are able to reach more customers that we service with help paying their bills.

Amy and her husband are a young couple who never had to seek assistance before. They have two small children and Amy works, but her husband lost his job. They had some savings, but things were beginning to get tight.

"We were able to get one time assistance from the Neighbor to Neighbor program to help pay our electric bill. We are very appreciative of this program and the help it offered us when we needed it most."— Amy

Customers may contribute to the Neighbor-to-Neighbor program by checking the "bill assistance" box on their monthly bill (located on the tear-off portion of the bill just below the Total Due). Online-paying customers can help fund this program by checking the "bill assistance" box located under the payment amount in Step 1 and entering the amount they would like to contribute.

Through a local community action agency, those who qualify for the Neighbor-to-Neighbor program may receive up to $700 in assistance during a calendar year. Each agency screens applicants and determines who will receive assistance. To qualify, recipients must be WTU Retail Energy customers, reside at the service address and be financially responsible for monthly electricity expenses. They also must meet the income eligibility criteria.

For more information, contact a local community agency that partners with WTU Retail Energy's Neighbor to Neighbor program below.

Agency Name Address Phone Counties Served Web Site
Aspermont Small Business Development Center, Inc 9660 US Hwy 83 South
Aspermont, Texas 79502
1-940-989-3538 Haskell, Jones, Kent, Knox, Stonewall, Throckmorton Click Here
Big Bend Community Action Committee, Inc. 1412 West Berlin Street
Marfa, Texas 76834
1-432-729-4908 Brewster, Culberson, Hudspeth, Jeff Davis, Presidio Click Here
Cameron & Willacy Counties Community Projects Inc. 864 Central Blvd, Suite 2500
Brownsville, TX 78520
(956) 544-6411 Cameron, Willacy Click Here
Central Texas Opportunities Inc. 118 W Pecan St 405
Coleman, Texas 76834
(325) 625-4167 Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels Click Here
Christian Community Action 200 S Mill Street
Lewisville, TX 75057
(972) 221-1224 Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, Northwest School Districts Click Here
Combined Community Action, Inc. 165 W. Austin Street
Giddings, Texas 78942
(979) 540-2980 Austin, Bastrop, Colorado, Fayette, Lee Click Here
Community Action Committee of Victoria Texas 4007 Halsey Street
Victoria, Texas 77903
(361) 578-2989
Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, Victoria
Click Here
Community Action Corporation of South Texas 204 E. First Street
Alice, Texas 78333
(361) 664-0145 Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy Click Here
Community Council of South Central Texas, Inc. 1410 East Court St
Seguin, Texas 78155
(830) 303-4376 Atascosa, Bandera, Comal, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, Live Oak, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, Zavala Click Here
Community Services Agency of South Texas 910 S. 5th Street
Carrizo Springs, Texas 78834
(830) 876-5219 Dimmit, LaSalle, Maverick Click Here
Concho Valley Community Action Agency 36 W. Beauregard, Suite B-100
San Angelo, Texas 76903
(325) 653-2411 Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green Click Here
Dallas County Department of Health and Human Services 2377 N. Stemmons Fwy, Suite 600
Dallas, Texas 75207-2710
(214) 819-1848 Dallas Click Here
Economic Action Committee of the Gulf Coast 904 Whitson St.
Bay City, Texas 77404
(979) 245-6901 Matagorda Click Here
Economic Opportunities Advancement Corporation 500 Franklin Avenue
Waco, Texas 76701-2111
(254) 753-0331 Bosque, Falls, Freestone, Hill, Limestone, McLennan Click Here
Fort Worth Parks & Community Services Department 1000 Throckmorton St.
Fort Worth, Texas 76102
(817) 392-5774 Tarrant Click Here
Galveston County Community Action Council, Inc. 4700 Broadway, Suite C109
Galveston, Texas 77552
(409) 765-7878 Brazoria, Fort Bend, Galveston, Wharton Click Here
Harris County Community Services 9418 Jensen Drive
Houston, Texas 77093
(713) 696-7900 Harris Click Here
Hidalgo County Community Services Agency 2524 N. Closner
Edinburg, Texas 78540
(956) 383-6250 Hidalgo Click Here
Irving Cares 440 Nursery Road
Irving, TX 75060
(972) 721-9181 City of Irving Click Here
Kleberg County Human Services 1109 E Santa Gertrudis
Kingsville, Texas 78363
(361) 595-8572 Kenedy, Kleberg Click Here
Metrocrest Social Services 13801 Hutton Drive
Farmers Branch, TX 75234
(972) 446-2100 Denton County: Carrollton, Addison, Farmers Branch, Coppell and Dallas (75287) Click Here
Neighborhood Centers 3838 Aberdeen Way
Houston, Texas 77025
(713) 667-9400 Harris Click Here
Nueces County Community Action Agency 101 South Padre Island Dr.
Corpus Christi, Texas 78405
(361) 883-7201 Nueces Click Here
Panhandle Community Services 1309 West 8th Ave, Plaza C
Amarillo, Texas 79120-2150
(806) 372-2531 Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler Click Here
Pecos County Community Action Agency 101 North Jackson
Fort Stockton, TX 79735
(432) 336-7528 Crane, Pecos, Terrell Click Here
Rolling Plains Management Corporation 118 N 1st St.
Crowell, Texas 79227
(940) 684-1571 Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackleford, Stephens, Taylor, Wichita, Wilbarger, Young Click Here
South Plains Community Action 411 Austin
Levelland, Texas 79336
(806) 894-6104 Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum Click Here
South Texas Development Council 1002 Dicky Lane
Laredo, Texas 78044
(956) 722-3995 Jim Hogg, Starr, Zapata Click Here
Tarrant County Human Services 100 E. Weatherford
Fort Worth, Texas 76196
(817) 531-5620 Tarrant Click Here
Texoma Council of Governments 1117 Gallagher Drive, Suite 100
Sherman, Texas 75090
(903) 813-3512 Cooke, Fannin, Grayson Click Here
Webb County Community Action Agency 1110 Washington, Ste 203
Laredo, Texas 78042
(956) 523-4182 Webb Click Here
West Texas Opportunities, Inc. 603 North 4th Street
Lamesa, Texas 79331
(806) 872-8354 Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glassock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton Click Here
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