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Billing

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  • Understanding Your Bill

    • Why did my bill change?

      Our intent is to create a simpler, easier to read bill. We updated the line items on your bill to help clarify the charges that come from WTU, and those that come from your local TDU (Transmission and Distribution Utility, the utility company for your area). These items, some of which were previously included in the Energy Charge, will soon be listed as separate line items.

      • TDU Delivery Charges, which are the charges from your local Transmission and Distribution Utility
      • PUC Assessment, which is a fee assessed by the Public Utility Commission of Texas...

      • What is included in the TDU Delivery Charges?

        It is a mix of usage based fees as well as standard monthly fees. These fees are passed through to you without markup from your local TDU (Transmission and Distribution Utility, your local utility company) for maintaining the wires for distributing your...

      • What is the PUC Assessment?

        The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT). The PUC Assessment fee covers the cost of the administration of the PUC Regulatory Act. It is equal to 1/6 of 1 percent of the charges on your bill, excluding sales...

      • Why do I now see the PUC Assessment?

        The PUC Assessment fee is a fee assessed by the Public Utility Commission of Texas (PUCT). It has always been a part of your monthly price per kilowatt hour (kWh). Because we are unbundling the energy charge portion of your bill, the PUC Assessment fee will be a new line item on your...

      • Why do my distribution charges seem higher?

        To make things simpler, we removed all delivery charges assessed by the Transmission and Distribution Utility (TDU, or your local utility company) from your Energy Charge and consolidated all delivery charges into one line item titled "TDU Delivery Charges." Because all distribution charges are now in one line item, the total amount may seem higher. Note: this line item amount may fluctuate based on your usage, and also if your local utility decides to pass on additional costs to their customers.

        Please be advised that WTU cannot change, correct, edit, or waive the TDU Delivery Charges, as those fees are assessed by the utility company for your area, not...

    • Billing and Payment

      • Do I need to pay a deposit if I sign up for electricity service with WTU?

        WTU offers several easy options for you to pay the deposit. Call our Customer Care center toll free at 1-866-322-5563. Representatives are available to assist you Monday through Saturday between 7:30 a.m and 8 p.m, CST. Representatives can help you:

        1. Have deposit payment automatically deducted from your credit card or bank account. Additional fees apply when paying with these options.
        2. Find a walk-in pay station that will accept deposit payment in your area. Walk-in payment stations may charge an additional payment fee. Or visit our Service Locator page to find a pay-station close to you.
        3. Learn more information about selecting a Guarantor for your account. A Guarantor must be a customer with WTU and have a good payment...

        4. When will I get my first bill?

          You should receive your first bill in about 45-60 days after your application for service is approved. If you have not received your bill within this time, please contact our Customer Care center toll free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8...

        5. Will my electricity price change?

          It depends. If you're on a fixed price plan, your electricity price will remain the same for the duration of your contract term. If you're on a variable price plan, your electricity price may change from month to month depending on supply and...

        6. When are my bills due?

          Your electricity service is billed once each calendar month, with all bills due and payable in full within 16 days of the billing date. This due date can be found on your electricity...

        7. How can I find my account balance?

          Our Online Account Manager provides secure, 24/7 access to your account, and allows you to make payments, track account history and more

          You can also get up-to-date information on your current account balance by calling Customer Care toll-free at 1-866-322-5563. Representatives are available Monday through Saturday from 7:30 a.m. to 8 p.m....

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