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  • Understanding Your Bill

    • Why did my bill change?

      Our intent is to create a simpler, easier to read bill. We updated the line items on your bill to help clarify the charges that come from WTU, and those that come from your local TDU (Transmission and Distribution Utility, the...

    • What is included in the TDU Delivery Charges?

      It is a mix of usage based fees as well as standard monthly fees. These fees are passed through to you without markup from your local TDU (Transmission and Distribution Utility, your local utility company) for maintaining the...

    • What is the PUC Assessment?

      The PUC Assessment is a fee assessed by the Public Utility Commission of Texas (PUCT). The PUC Assessment fee covers the cost of the administration of the PUC Regulatory Act. It is equal to 1/6 of 1 percent of the charges on your...

    • Why do I now see the PUC Assessment?

      The PUC Assessment fee is a fee assessed by the Public Utility Commission of Texas (PUCT). It has always been a part of your monthly price per kilowatt hour (kWh). Because we are unbundling the energy charge portion of your bill,...

    • Why do my distribution charges seem higher?

      To make things simpler, we removed all delivery charges assessed by the Transmission and Distribution Utility (TDU, or your local utility company) from your Energy Charge and consolidated all delivery charges into one line item...

  • Billing and Payment

    • When will I get my first bill?

      You should receive your first bill in about 45-60 days after your application for service is approved. If you have not received your bill within this time, please contact our Customer Care center toll free at 1-866-322-5563, Monday...

    • Will my electricity price change?

      It depends. If you're on a fixed price plan, your electricity price will remain the same for the duration of your contract term. If you're on a variable price plan, your electricity price may change from month to month depending...

    • When are my bills due?

      Your electricity service is billed once each calendar month, with all bills due and payable in full within 16 days of the billing date. This due date can be found on your electricity bill.

    • How can I find my account balance?

      Our Online Account Manager provides secure, 24/7 access to your account, and allows you to make payments, track account history and more You can also get up-to-date information on your current account balance by calling Customer...

    • Can I get a duplicate copy of my bill?

      Yes. Just call our Customer Care center toll-free at 1-866-322-5563.

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