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Texas FAQs

Billing and Payment

What charges are included on my monthly bill?

Monthly bills include charges for the cost of electricity generation, kilowatt-hour usage, electricity delivery to your home or business, and all applicable federal, state and local taxes.

They may also include charges for non-recurring fees as required or allowed by the Public Utility Commission of Texas (PUCT) rules. For a list of these fees, please see your Terms of Service - Typical Fees and Charges or call our Customer Care center toll free at 1-866-322-5563 for more information.

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