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Texas FAQs

Billing and Payment

Do I need to pay a deposit if I sign up for electricity service with WTU?

WTU offers several easy options for you to pay the deposit. Call our Customer Care center toll free at 1-844-742-1330. Representatives are available to assist you Monday through Saturday between 7:30 a.m and 8 p.m. CST. Representatives can help you:

  • Have deposit payment automatically deducted from your credit card or bank account. Additional fees apply when paying with these options.
  • Find a walk-in pay station that will accept deposit payment in your area. Walk-in payment stations may charge an additional payment fee. Or visit our Service Locator page to find a pay-station close to you.
  • Learn more information about selecting a Guarantor for your account. A Guarantor must be a customer with WTU and have a good payment history.

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