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Texas FAQs

Billing and Payment

Do you offer reduced deposits for low-income customers?

Eligible low-income customers are allowed to pay any deposit over $50 in two installments. To qualify, you'll be asked to provide one of the following documents:

  • A copy of a state-issued Statement of Benefits for SSI, Medicaid, Low-Income Medicare, Texas Aid to Needy Families, or Food Stamps.
  • A bill from another electricity provider showing you have received a low-income discount within the past 6 months.
  • A letter from your current provider confirming that you are an eligible low-income customer.
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