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  • Paying Your Bill with WTU Retail Energy

    • How do I pay my bill online?

      To pay your bill online with WTU Retail Energy, please follow these instructions:

      1. Login to your WTU Retail Energy Online Account Manager (www.wturetailenergy.com/account). Note: If you are a first-time user of Online Account Manager, please click www.wturetailenergy.com/account/register) to create your account.
      2. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
      3. Click Pay Your Bill.
      4. Enter the amount you want to pay under Payment Amount.
      5. If you would like to donate to the Neighbor to Neighbor program, enter the donation amount you want to contribute towards the program.
      6. Verify the Total Payment amount automatically calculated. This amount is the total of the Payment Amount plus the Donation amount entered, if any.
      7. Select the date you want the payment to be drafted from your account by entering or selecting from the calendar view
      8. Finally, select the form of payment you want to use under Payment Method. You can also choose to add a new form of payment by selecting Credit Card/Debit Card or Bank Account from the drop down.
      9. Click the Submit Payment button.
      10. Please note, you can schedule your payment up to 90 day in...

      11. How do I view payments I have already scheduled?

        To view your scheduled payments, please follow these instructions:

        1. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
        2. Click Scheduled Payments.
        3. Your scheduled payments will be listed by date, payment method, reference number, and...

        4. Can I edit payments I have already scheduled?

          To edit your scheduled payments, please follow these instructions:

          1. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
          2. Click Scheduled Payments.
          3. To edit a scheduled payment, click the radio button of the payment you want to edit.
          4. Click the edit or delete button to make...

          5. Is there a way to update or add a new payment method?

            To add a credit card/debit card to your account, please follow these instructions:

            1. Login to your WTU Retail Energy Online Account Manager (www.wturetailenergy.com/account).
            2. Hover over the Billing & Payments tab and click Payment Methods.
            3. Click the Add Payment Method button.
            4. Select your Credit/Debit Card as your payment type and choose a Nickname for this payment type.
            5. Enter your preferred credit card number without dashes, expiration date, security code, and billing zip code for your credit card.
            6. If you want to make this payment type your default method, please click the check box.
            7. Click Save Payment Method to confirm this method.

            You can also click Cancel if you decide you do not want to add a new payment method.

            To add a bank account (ACH) to your account, please follow these instructions:

            1. Login to your WTU Retail Energy Online Account Manager (www.wturetailenergy.com/account)
            2. Hover over the Billing & Payments tab and select Payment Methods.
            3. Click the Add Payment Method button on the right.
            4. Select your Bank Account as your payment type and choose a Nickname for this payment type.
            5. Enter your First Name, Last Name, Routing Number, and Account Number for the ACH Bank Account you want to use.
            6. If you want to make this payment type your default method, click the check box.
            7. Click Save Payment Method to confirm this method.

            You can also click Cancel if you decide you do not want to add a new payment...

          6. How do I change an expired credit card or debit card being used for Auto Pay?

            To change your expired credit card or debit card in Auto Pay, please follow these instructions:

            1. Login to your WTU Retail Energy Online Account Manager (www.wturetailenergy.com/account).
            2. Hover over the Billing & Payments tab and click Payment Methods.
            3. Click the radio button for the payment method that has expired and click the Edit button.
            4. Click the check box for I would like to update payment details.
            5. Enter the new Expiration Date, Security Code, and Zip Code.
            6. If you want to make this payment type your default method, please click the check box.
            7. Click the Update button.

            You can also click Cancel if you decide you do not want to update your credit card...

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