Agency Pledges
How does an Agency Pledge work with WTU?
With an Agency Pledge, an agency pledges to pay money on your behalf for a bill payment. When we receive a pledge for your account, you are enrolled in an Payment Extension, and the agency pledging money must pay that pledge within...
Will my bill show that I have received an agency pledge?
You will not be able to see any details of a pledge on your bill. While your bill will reflect any payment made to your account, which could include a pledge, it will not describe any payment details.
Why does bill still show a past-due balance when an agency pledge has been made for me on my behalf?
Your bill reflect an unpaid, past-due balance until the agency sends in the pledge payment and it's applied to your account.
What happens if my agency pledge expires, but my account balance doesn't change?
In the event of any complication with the payment of the agency pledge, you should contact the agency who pledged to your account to learn what happened to the payment. From there, the agency should contact us at 1-866-322-5563...
