How does an Agency Pledge work with WTU?
With an Agency Pledge, an agency pledges to pay money on your behalf for a bill payment. When we receive a pledge for your account, you are enrolled in an Payment Extension, and the agency pledging money must pay that pledge within 45 days. Even with the pledge, you still must pay any balance the agency pledge didn't cover, as well as any balances on future bills.
Basically, the agency pledge protects your account from disconnection, but only by the amount pledged by the agency. After the pledge is paid and applied to your account, you will not be protected, so need to pay other overdue balances, or you may be disconnected.
If you have any specific questions about pledge and pledge payment details, you should contact the agency that made the pledge to your account.