How does a Payment Extension work with WTU?
With a Payment Extension from WTU, your bill due date is extended for the short term to give you more time to make the full payment of your past-due balance. Doing this protects your account from being sent to a collections agency or receiving a Disconnection Notice.
Unlike a Deferred Payment Plan (DPP), this is not a way to settle a past-due balance over a long period of time. Instead, WTU can offer you a Payment Extension only if it is less than seven (7) days past your original bill due date.
Once we approve you for a Payment Extension, you must pay your balance in full within eight (8) days.
Support for COVID-19
We're here to support our customers affected by the COVID-19 situation. If you're experiencing financial hardship at this time, the following options are available to you:
- Deferred Payment Plan: You can set up a formal arrangement with us to pay an outstanding electric bill in installments. Call 1-844-742-1330 to get started.
- Neighbor-to-Neighbor:Contact the local community action agency in your area for assistance paying your electric bill.
- COVID-19 Relief Program: The Texas PUC has set up a bill assistance program for customers impacted by COVID-19. Please call 866-454-8387 and press option 1 for more information and to check eligibility.