How does a Payment Extension work with WTU?
With a Payment Extension from WTU, your bill due date is extended for the short term to give you more time to make the full payment of your past-due balance. Doing this protects your account from being sent to a collections agency or receiving a Disconnection Notice.
Unlike a Deferred Payment Plan (DPP), this is not a way to settle a past-due balance over a long period of time. Instead, WTU can offer you a Payment Extension only if it is less than seven (7) days past your original bill due date.
Once we approve you for a Payment Extension, you must pay your balance in full within eight (8) days.