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Power Outages & Service Problems

Power Outages & Service Problems

  • How can I prepare for a power outage?

    To prepare for a power outage, it's best to have flashlights, blankets and a battery-operated radio easily accessible. During a power outage, leave your refrigerator and freezer closed to prevent the loss of cold air and turn...

  • How do I report a downed power line or broken power pole?

    To report a downed power line, call the AEP emergency toll-free phone number 1-866-223-8508 immediately and describe exactly what you see. Representatives are available 24 hours a day / 7 days a week. Fallen lines are extremely...

  • Who do I call when I need to dig in my yard, cut tree limbs, etc.?

    Call AEP, your local utility toll-free at 1-866-223-8508. Representatives are available 24 hours a day / 7 days a week.

  • What's the difference between WTU and the utility?

    Traditional utilities, like American Electric Power (AEP), own and operate the way electricity is transmitted and distributed to homes, businesses, and factories. The transmission wires that deliver electricity in your area are...

  • How do I report a power outage?

    Power outages and emergencies (such as a downed power line) should be reported to AEP, your local utility. They can be reached toll-free at 1-866-223-8508 and are available 24 hours a day / 7 days a week. Or, to report a power...

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