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  • Contract & General

    • How can my neighbor's lights be on, but my electricity is still out?

      Your neighbor's electrical service may be provided by a different circuit that was not affected by the storm, or your trouble may be isolated to the transformer serving your house and not your...

    • What is WTU's privacy policy?

      WTU respects your privacy. While we are committed to helping you manage the cost of your electricity, we also understand that's just one part of managing your entire budget. That's why we would like to make valuable, cost-saving offers available to you. Our select partners will make these products and services available exclusively to WTU customers.

      If you do not want to receive exclusive product and service offerings from our select partners, please mail your request to the following address and include your name, address and electric service account number:


      WTU Retail Energy
      P.O. Box 180
      Tulsa, OK 74101-0180

      You can also view WTU's complete privacy...

    • What if I need more time to pay my bill? What payment options are available?

      Based on qualifications, you may be eligible for one or more of the following:

      Payment Extension Plan

      Provides a short-term extension to pay the full amount of a past due bill.

      Deferred Payment Plan

      Allows you to pay past due bills in installments over a period of time. Before starting a Deferred Payment Plan, we may ask you to pay a small down payment (no more than 50% of the amount due). If you establish a Deferred Payment Plan, we'll confirm the details of the plan in writing.

      Budget Billing Plan

      Allows you to pay about the same amount each month. Usage is reviewed each quarter to determine if adjustments are necessary. This program is available if you have no unpaid balance and requires at least 12 months of actual or estimated usage history at your current residence.

      For more information on payment options, contact our Customer Care center toll free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8 p.m.,...

    • How do I get an energy audit for my home?

      Please visit the free Home Energy Center on our website to find out if your home energy is efficient. The test will tell you if your home is energy efficient, which appliances use the most energy, and how much you can save. Completing your home profile is the first step towards managing your energy bills and saving...

    • How do I know my electric meter is reporting my usage accurately?

      You can request a meter test once every four years at no cost. If you request additional tests during this time period and your meter is determined to be functioning properly, you will be charged a fee at the rate approved for AEP, your local distribution...

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