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Contract & General
Your neighbor's electrical service may be provided by a different circuit that was not affected by the storm, or your trouble may be isolated to the transformer serving your house and not your...
WTU respects your privacy. While we are committed to helping you manage the cost of your electricity, we also understand that's just one part of managing your entire budget. That's why we would like to make valuable, cost-saving offers available to you. Our select partners will make these products and services available exclusively to WTU customers.
If you do not want to receive exclusive product and service offerings from our select partners, please mail your request to the following address and include your name, address and electric service account number:
WTU Retail Energy
P.O. Box 180
Tulsa, OK 74101-0180
You can also view WTU's complete privacy...
Getting a switch hold removed from your new service address is pretty easy. Start by downloading a New Occupant Statement (NOS) here. Next, just fill out the form completely, and sign it.
Before you send it to us, you also need one of these four documents:
- A copy of a signed lease agreement (in its entirety) in your name
- A notarized Affidavit of Landlord (download a blank template here)
- Closing documents in your name for purchase of the property
- An electric bill in your name dated within the last two months from a different service address
When you have the necessary documents ready, you can send them to us by e-mail at Enrollment.Exceptions@DirectEnergy.com or by faxing them to 1-866-814-3021. Our recommendation is that you send the documents to us via e-mail, as it's faster and more effective.
If you prefer using traditional mail to send us your documents, please use the following address: Enrollment Exceptions, 6502 South Yale Avenue, Tulsa, OK 74136. As it can take an additional 5 business days for us to receive your documents through the mail, this can slow down the...
Based on qualifications, you may be eligible for one or more of the following:
Payment Extension Plan
Provides a short-term extension to pay the full amount of a past due bill.
Deferred Payment Plan
Allows you to pay past due bills in installments over a period of time. Before starting a Deferred Payment Plan, we may ask you to pay a small down payment (no more than 50% of the amount due). If you establish a Deferred Payment Plan, we'll confirm the details of the plan in writing.
Budget Billing Plan
Allows you to pay about the same amount each month. Usage is reviewed each quarter to determine if adjustments are necessary. This program is available if you have no unpaid balance and requires at least 12 months of actual or estimated usage history at your current residence.
For more information on payment options, contact our Customer Care center toll free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8 p.m.,...
Please visit the free Home Energy Center on our website to find out if your home energy is efficient. The test will tell you if your home is energy efficient, which appliances use the most energy, and how much you can save. Completing your home profile is the first step towards managing your energy bills and saving...