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Texas FAQs

Contract & General

Who can I talk to if a member of my household is on life support or requires critical care?

If availability to electricity is necessary to survival for someone in your household, WTU Retail Energy needs to know.

Here is what you'll need to do:

  • Download the Critical Care Form. It is available here in English and Spanish.
  • Bring this to your physician. He/she will fill it out for you and fax it to your TDSP (Transmission and Distribution Service Provider, also known as your utility company). The TDSP fax numbers are on top of Page 1 of the Critical Care Form.

Important: your physician should fax the form to your TDSP, NOT WTU Retail Energy. Your TDSP maintains that list and verifies your Critical Care status, and then will contact WTU Retail Energy on your behalf so that we can note the status on your account.

If you need more information on how to get your service address place on the Critical Care list maintained by the TDSP for your residential area, our Customer Care representatives can be reached at 1-866-322-5563 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

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