We're here for our customers. Click here for our self-service online resources and additional information regarding COVID-19.

Home Services

Texas FAQs

Contract & General

What if I need more time to pay my bill? What payment options are available?

Based on qualifications, you may be eligible for one or more of the following:

Payment Extension Plan

Provides a short-term extension to pay the full amount of a past due bill.

Deferred Payment Plan

Allows you to pay past due bills in installments over a period of time. Before starting a Deferred Payment Plan, we may ask you to pay a small down payment (no more than 50% of the amount due). If you establish a Deferred Payment Plan, we'll confirm the details of the plan in writing.

Budget Billing Plan

Allows you to pay about the same amount each month. Usage is reviewed each quarter to determine if adjustments are necessary. This program is available if you have no unpaid balance and requires at least 12 months of actual or estimated usage history at your current residence.

For more information on payment options, contact our Customer Care center toll free at 1-866-322-5563, Monday through Saturday between 7:30 a.m. and 8 p.m., CST.

WTU Energy Services
Company Information
Customer Support
Follow Us

WTU Facebook page WTU Twitter page